Return & Exchange Policy

Any article purchased online can be exchanged from our stores as well as online within 10 days.

If you want to get any product exchanged, you can visit any of Diners outlet. Or to opt for an online exchange, you have to send it to our factory address.

Address: C4/A Metro CNG Street SITE Area, Karachi
Department: E. Commerce

The exchange article will be shipped once the sent one will be received at our end.

NO CASH REFUNDS - Only E-Vouchers will be issued for any returned/exchanged article of the same value valid for the Online Store ONLY, which can be used immediately or in the future.

To be eligible for a return/exchange, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items not Allowed for Exchange:
Articles purchased on discount campaigns or on sale are not qualified for exchange. Similarly, Fragrances, Accessories (except Belts) cannot be exchanged.

For sale orders, exchanges will only be provided for valid reasons.
Articles are qualified for change only if they are unused, all tags are intact, the packing is in its original condition and the original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defective, in the wrong size, or incorrect.